Contacts
How to Reach Us
If you would like to get in touch with the btna.com.au team, the only way to contact us is by email:
Please include a clear subject line and as much relevant detail as possible so we can help you faster.
What You Can Write About
We welcome messages about anything related to our website, including:
- Questions about our content, reviews and guides on pokies venues near you;
- Corrections — if you spot outdated or inaccurate information about a venue, opening hours, or any other detail, let us know;
- General feedback and suggestions on how we can improve the site;
- Partnership and advertising requests from businesses operating in Australia.
Response Time
We read every message we receive and do our best to reply within a few business days. During busy periods or public holidays it may take a little longer, so we appreciate your patience. Please note that we do not offer urgent or real-time support by email.
Questions About Your Casino Account
Important: btna.com.au is an independent informational website. We are not a gambling operator and we do not run any casino, pokies venue or betting service.
This means we cannot help with:
- Deposits or withdrawals;
- Bonuses, promotions or wagering requirements;
- Account registration, verification or login issues;
- Complaints about a specific casino or venue.
For any of these matters, please contact the customer support team of the casino or venue directly — you will usually find their contact details on their official website.
Need Help With Gambling?
If gambling is causing problems for you or someone you care about, free and confidential help is available across Australia:
Gambling Help Online — the national gambling support service, offering free 24/7 counselling, live chat and resources for Australians. You can also call the national helpline on 1800 858 858.
Support is free, confidential and available around the clock. You don't have to deal with it alone.